If your device is defective and you require a new device, please follow instructions below:
1. Show us proof (take a video of the defect device)
2. Email firstname.lastname@example.org explaining about your device defect.
3. We will review your appeal and we will get back to you within 48 hours.
4. Once approved you have to wait at least 2-3 weeks for new device replacement.
Note : This only applies within three months after purchased.
FREE maintenance after one year purchased of the device, but customer are responsible for shipping fee.